At Blue Grass Energy, we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible to our members.
We rely on data in nearly every aspect of our operations, which is why we need your help. By making sure we have your accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve member service and enhance communications for reporting outages.
By having up-to-date contact information, it can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address in the outage management system. This means when you call to report an outage, the system recognizes your phone number and matches it with your account location. Accurate information helps the system predict the location of an outage, making it easier for our crews to correct the problem.
While we always do our best to provide uninterrupted service, we occasionally plan outages to upgrade equipment. In these instances, we can provide advance notification to affected members through automated phone messages, texts or email, if we have your updated info.
Many of you have been members of the co-op for years, and it's likely that your account information hasn't been updated for some time. We recognize that many members now use a cell phone as their primary phone, and we might not have that number in our system.
We want to emphasize that we will never share this information with any third parties. We only use it to send important information to you.
Please take a moment to update your contact information by logging in to your account at designrumahku.com. Or, give us a call at 888-546-4243. You will be helping us to better serve you.